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FAQ Coronavirus/COVID-19

Coronavirus: Frequently Asked Questions (FAQ)


Where is the wearing of masks compulsory?

As of 29 October 2020, masks must now also be worn outside establishments and facilities, such as shops, venues, restaurants and bars, or at farmers’ and Christmas markets. Masks are also mandatory in busy pedestrian zones and wherever the required distance cannot be maintained in public spaces. In addition, masks must be worn indoors to protect employees where there is more than one person in a room . Maintaining a large distance between workspaces in the same room is no longer sufficient.

Who does not have to wear a mask?

Children under the age of 12, persons who are unable to wear a mask for medical reasons. Furthermore, hotel guests in hotel restaurants and bars when seated at a table are not required to wear a mask. A medical certificate issued by a doctor or psychotherapist is required to affirm dispensation on medical grounds.

Are masks compulsory in retail shops?

The hygiene measures for retail stores are based on the cantonal regulations. Since 19 October 2020, wearing of a mouth-nose-protection is compulsory across Switzerland in all shops.

Who controls adherence to the compulsory mask regulation?

The responsibility of the enforcement of the compulsory mask regulation in public indoor spaces lies with the respective institutions or businesses. In the event of noncompliance fines may be imposed. The municipalities are in charge of the controls.

Are larger ski school groups still allowed?

Yes, for children and teenager under 16 years. The Canton strongly recommends keeping the number of participants as small as possible.

What about events?

Small sporting and cultural events with an audience are allowed. A maximum of 50 people are allowed indoors, and a maximum of 100 people are allowed outdoors (but this must be no more than one-third of the capacity of the venue.)

Seating is compulsory and masks must be worn. There must be a minimum distance of 1.5m between visitors or a seat must be left empty. Consumption is not allowed and breaks should be avoided.

The federal government recommends that sporting and cultural events be moved outside and that visitors be tested beforehand.

What about the requirements for private events?

Private events with family and friends up to 10 persons are allowed inside buildings as well as outside without protection measures.

What about gatherings and meetings in public spaces?

Gatherings in public spaces, as well as for sports and cultural activities, are allowed with a maximum of 15 people.

Can horse buses still be booked?

The horse buses can still be booked, provided that a purely tourist passenger transport is offered in compliance with the currently applicable hygiene and distance rules.

Can rehearsals and performances by artists or ensembles be held?

Rehearsals and performances by professional artists or ensembles are still permitted. The maximum number of visitors to events is limited to 100 people outside (for open-air concerts, for example) and 50 people inside (for cinemas, theaters or concerts, for example.) In addition, the number of persons allowed is restricted to a maximum of one-third of the capacity of the venue. There is a seating obligation as well as mask and distance obligations, except for activities in which no mask can be worn, such as singing in a choir. In these exceptional cases, stricter spacing requirements apply. Consumption is prohibited and breaks are not allowed.

Are village tours allowed to take place?

Village tours are allowed up to a maximum of 15 people (incl. guide) outdoors and inside buildings. Masks are mandatory and the distance requirement must be followed.

What is the situation of the public bus transport in the Upper Engadin?

Masks are compulsory on public transport throughout the country. The busses operate according to the summer season timetable, please see

The PostAuto operates again until Chiavenna.

What is the situation of the Rhaetian Railway operations?

Masks are compulsory on public transport throughout the country.

The Glacier Express operates again with one train per direction between St. Moritz and Zermatt. Leisure travellers may not enter Tirano as of 6 November. Therefore, the Rhaetian Railways recommend all leisure travellers who travel south on the Bernina line and with the Bernina Express to get off the train in Poschiavo, Le Prese, Brusio or Campocologno. The Bernina Express service has been suspended as of 6 November.

Are hotels and restaurants open?

Hotels are open and are allowed to serve their hotel guests in their hotel restaurants and bars. Likewise, hotel wellness facilities are still open for hotel guests.

Restaurants and bars have reopened their terraces. Seating is mandatory and masks may only be removed during consumption. A maximum of four people are allowed per table and the contact details of all persons must be collected. There must be a distance of 1.5 meters between tables or a barrier must be installed. Discotheques and dance halls remain closed. Take-away services and home deliveries are still allowed until 23.00.

Here is a list of restaurants with delivery and/or take-away services.

Is it possible that I will contract the virus while riding the train or the bus?

Masks are compulsory on public transport throughout the country. Tickets can be purchased from the driver, however, it is recommended to use other channels, e. g. ticket machines or online webshops or apps.

The hygiene rules published by the Federal Office of Public Health (FOPH) apply, please see

Each night, the busses of Engadin Bus are disinfected, especially the grabpoles, stop buttons and the driver's cockpits. At the instruction of the Italian Health Ministry, the Rhaetian Railway disinfects the trains to and from Italy on a daily basis.

Do hotels and shops take precautions regarding their employees?

All employees are informed and instructed according to the recommendations of the public health authorities as well as of Hotelleriesuisse.

Are the hotel rooms and holiday apartments specially treated with desinfectants?

The usual measures apply: bathrooms, kitchens, door handles, light switches, remote controls, telephones, etc. will be disinfected, and the laundry will be cleaned by the Laundry & Cleaning Service.

Which cancellation policy applies in hotels and holiday apartments?

For further information please contact the respective hotel or provider of holiday apartments.

Which directive is determinative for the implementation of safety concepts in hotels or holiday apartments?

Professional providers of holiday apartments implement the same safety concepts that are valid for hotels. Small-scale providers may use a model concept as published by the Swiss Tourist Association.

Hotels follow the directives of the hotel industry:

Do the ski & cross-country ski schools have a safety concept?

Each location of the Upper Engadin «Swiss Ski Schools» (Corvatsch-Pontresina, St. Moritz, Suvretta, Zuoz) follows a safety concept. The lessons and classes can take place as the required distances can be observed on the slopes and tracks. At meeting points or at ranking announcements the wearing of masks is compulsory when the distances cannot be observed.

Will employees of hotels wear protective gloves?

No, as gloves are easily getting contaminated with germs.

Will hotel employees wear face shields?

No, as nearly all of the aerosols come around the side of the face shield.

Information of the municipality St. Moritz (in German only)

Clean & Safe Label

«Clean and safe» – this motto applies not only to Switzerland’s pristine nature and cities.

«Clean and safe» – this motto applies not only to Switzerland’s pristine nature and cities.

«Clean and safe» cities.