Download_on_the_App_Store_Badge_US-UK_RGB_blk_4SVG_092917 ic_keyboard_arrow_right_48px default-skin 2 estm_eng_2chair_lift estm_eng_3chair_lift estm_eng_4chair_liftestm_eng_6chair_liftestm_eng_aerial_cableway estm_eng_funicularestm_eng_gondola_cableway estm_eng_magic_carpet estm_eng_ponylift estm_eng_ski_lift estm_eng_snowtube 4_close Generated by stm_booking_bergellstm_booking_bike_hotelstm_booking_bus_cable_railway_asteriskstm_booking_busstm_booking_bus_cable_railwaystm_booking_bus_cable_railway_asteriskstm_booking_golfhotelstm_booking_hotel_skipass_bstm_booking_hotel_skipass_bstm_booking_railway_incstm_booking_railway_inc_asterisk

FAQ Coronavirus/COVID-19

Coronavirus: Frequently Asked Questions (FAQ)


Where is the wearing of masks compulsory?

As of 29 October 2020, masks must now also be worn outside establishments and facilities, such as shops, venues, restaurants and bars, or at farmers’ and Christmas markets. Masks are also mandatory in busy pedestrian zones and wherever the required distance cannot be maintained in public spaces. In addition, masks must be worn indoors to protect employees where there is more than one person in a room . Maintaining a large distance between workspaces in the same room is no longer sufficient. In addition, masks are compulsory in the entire municipal area of St. Moritz.

Who does not have to wear a mask?

Children under the age of 12, persons who are unable to wear a mask for medical reasons. Furthermore, hotel guests in hotel restaurants and bars when seated at a table are not required to wear a mask. A medical certificate issued by a doctor or psychotherapist is required to affirm dispensation on medical grounds.

Are masks compulsory in retail shops?

The hygiene measures for retail stores are based on the cantonal regulations. Since 19 October 2020, wearing of a mouth-nose-protection is compulsory across Switzerland in all shops.

Who controls adherence to the compulsory mask regulation?

The responsibility of the enforcement of the compulsory mask regulation in public indoor spaces lies with the respective institutions or businesses. In the event of noncompliance fines may be imposed. The municipalities are in charge of the controls.

What are the rules for private events?

The number of people allowed to attend private gatherings of family and friends will be limited to 5. Children are also included in that number. The Federal Council recommends to limit meetings to members of two households.

What about public gatherings?

Spontaneous gatherings of more than 5 persons are not permitted in public spaces such as town squares, streets, paths and parks. Children are also included in that number.

Can horse buses still be booked?

The horse buses can still be booked, provided that a purely tourist passenger transport is offered in compliance with the currently applicable hygiene and distance rules.

Can rehearsals and performances by artists or ensembles take place?

Can rehearsals and performances by artists or ensembles take place? Rehearsals and performances by professional artists or ensembles are still permitted. Performances, for example, include concerts in empty churches for the purpose of live streaming. Performances in front of an audience are still strictly prohibited.

Do village tours still take place?

Guided village tours with a maximum of 5 people (including the guide) take place, provided that the mask requirement and the distance rules are being observed.

What is the situation of the public bus transport in the Upper Engadin?

Masks are compulsory on public transport throughout the country. The busses operate according to the summer season timetable, please see

The PostAuto operates again until Chiavenna.

What is the situation of the Rhaetian Railway operations?

Masks are compulsory on public transport throughout the country.

The Glacier Express operates again with one train per direction between St. Moritz and Zermatt. Leisure travellers may not enter Tirano as of 6 November. Therefore, the Rhaetian Railways recommend all leisure travellers who travel south on the Bernina line and with the Bernina Express to get off the train in Poschiavo, Le Prese, Brusio or Campocologno. The Bernina Express service has been suspended as of 6 November.

Are the hotels and restaurants open?

On 13 January a mini-lockdown up to and including 28 February has been declared. Hotels are still open and their hotel guests are allowed to dine in the hotel restaurants and bars. The hotels’ wellness facilities are also still open to hotel guests.

Restaurants – including those in ski areas – will remain closed up to and including 28 February.
Here you will find a list of restaurants with delivery or take-away service.

Is it possible that I will contract the virus while riding the train or the bus?

Masks are compulsory on public transport throughout the country. Tickets can be purchased from the driver, however, it is recommended to use other channels, e. g. ticket machines or online webshops or apps.

The hygiene rules published by the Federal Office of Public Health (FOPH) apply, please see

Each night, the busses of Engadin Bus are disinfected, especially the grabpoles, stop buttons and the driver's cockpits. At the instruction of the Italian Health Ministry, the Rhaetian Railway disinfects the trains to and from Italy on a daily basis.

Do hotels and shops take precautions regarding their employees?

All employees are informed and instructed according to the recommendations of the public health authorities as well as of Hotelleriesuisse.

Are the hotel rooms and holiday apartments specially treated with desinfectants?

The usual measures apply: bathrooms, kitchens, door handles, light switches, remote controls, telephones, etc. will be disinfected, and the laundry will be cleaned by the Laundry & Cleaning Service.

Which cancellation policy applies in hotels and holiday apartments?

For further information please contact the respective hotel or provider of holiday apartments.

Which directive is determinative for the implementation of safety concepts in hotels or holiday apartments?

Professional providers of holiday apartments implement the same safety concepts that are valid for hotels. Small-scale providers may use a model concept as published by the Swiss Tourist Association.

Hotels follow the directives of the hotel industry:

Do the ski & cross-country ski schools have a safety concept?

Each location of the Upper Engadin «Swiss Ski Schools» (Corvatsch-Pontresina, St. Moritz, Suvretta, Zuoz) follows a safety concept. The lessons and classes can take place as the required distances can be observed on the slopes and tracks. At meeting points or at ranking announcements the wearing of masks is compulsory when the distances cannot be observed.

Will employees of hotels wear protective gloves?

No, as gloves are easily getting contaminated with germs.

Will hotel employees wear face shields?

No, as nearly all of the aerosols come around the side of the face shield.

Information of the municipality St. Moritz (in German only)

Clean & Safe Label

«Clean and safe» – this motto applies not only to Switzerland’s pristine nature and cities.

«Clean and safe» – this motto applies not only to Switzerland’s pristine nature and cities.

«Clean and safe» cities.